We offer convenient home and site delivery to get your materials exactly where you need them. If you have any special requirements, please leave a note in the customer notes at checkout. To ensure a safe and successful delivery by our crane lorry or pallet truck, please note the following access requirements:

• Firm & Level Surface Required: Our delivery equipment (pallet trucks and crane lorries) can only operate on a firm, level, and paved surface such as concrete, block paving, or tarmac.

• Surface Restrictions: Delivery is subject to the driver’s professional discretion regarding safety. If unloading onto a soft or uneven surface is deemed unsafe, delivery will not be completed to that specific area.

• Kerbside Policy: If we are unable to access your preferred site area due to restricted access or unsuitable ground, your pallet will be safely left at the kerbside. It will then be your responsibility to move the product to your final location.

• Vehicle Access: Our delivery vehicles are large (similar in size to a refuse lorry). If you anticipate any access issues on the roads leading to your property, please inform us before placing your order so we can make alternative arrangements.

• Hard to locate?Please include your what3words address in the order notes to help our drivers find you quickly.

Delivery Days & Times

Deliveries take place Monday to Friday between 7:30 am and 5:00 pm, with the majority completed before 4:00 pm. While we are unable to provide specific time slots, you will receive a text message notification as soon as your driver is on the way.

You can select a preferred delivery date at checkout. Dates booked further in advance are much more likely to be fulfilled on your chosen day. To prevent project delays, we strongly recommend arranging for your materials to arrive at least one day before tradespeople are scheduled to start work.

Please feel free to contact us either in our chat box below, by email or telephone on 01372 230 830.